Privacy Policy

Last updated: 29 September 2026.

Identity and Role of the Data Controller

premiumpulse acts as the data controller for the purposes of this privacy policy. We are responsible for determining the purposes and means of processing personal data collected through our website, which provides premium media production resources focused on timing and quality for studio setups, camera cues, lighting control, sound checks and polished workflows for shows. Our registered address is 1 London Bridge Street, London, SE1 9GF, United Kingdom and we can be contacted at [email protected].

Scope of This Notice and the People It Covers

This notice applies to all visitors to our website who interact with our services, including those seeking information about our media production courses and resources. It covers individuals located in the United Kingdom and explains how we handle personal data in accordance with UK GDPR and the Data Protection Act 2018. It does not apply to third-party websites linked from our site.

Categories of Personal Data and Sources

We collect personal data such as names, email addresses, and any details submitted via our contact form. Additional information may include browsing behaviour, device identifiers and IP addresses obtained automatically through cookies. Data is sourced directly from you when you use the contact form or interact with the site, and indirectly through analytics tools that track usage patterns.

Purpose-by-Purpose Explanation of Processing and Legal Basis

We process personal data to respond to enquiries submitted through the contact form, which is based on legitimate interests in providing customer support. Data is also used to deliver our media production resources and improve site functionality under the legal basis of contract performance. Analytics processing relies on consent where required by PECR. Marketing communications, if opted into, are based on consent.

Whether Providing Data Is Required and Consequences

Providing contact details via the form is voluntary but necessary to receive responses to your queries. Failure to provide such information means we cannot assist with your requests regarding studio setups or production workflows. Browsing the site without submitting data does not require personal information, though some features may be limited.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, remember preferences and analyse traffic. A separate Cookie Policy explains these practices in detail and provides options for managing preferences through our site-wide cookie banner.

Processors, Service-Provider Categories and Recipients

Personal data may be shared with service providers such as hosting platforms, email delivery services and analytics providers who act as processors under contract. Disclosures may occur when required by law, such as in response to valid legal requests from authorities. We do not sell personal data to third parties.

International Transfers and Safeguards

Some processors may be located outside the United Kingdom. In such cases we ensure appropriate safeguards are in place, including standard contractual clauses approved under UK GDPR, to protect your data during transfers.

Retention Periods or Criteria

Contact form data is retained for up to two years after the last interaction to allow for follow-up and service improvement. Analytics data is kept for twelve months. Retention criteria include legal obligations, ongoing business needs and your rights to request deletion where applicable.

Security and Data-Minimisation Practices

We implement technical measures such as encryption and access controls to protect personal data. Data collection is limited to what is necessary for the stated purposes, and we regularly review our practices to avoid excessive processing.

Data-Subject Rights and Exercising Them

You have rights to access, rectify, erase, restrict processing, data portability and object to processing. To exercise these rights contact us at [email protected] with details of your request. We will respond within one month as required by UK GDPR.

Right to Withdraw Consent and Object to Marketing

Where processing is based on consent you may withdraw it at any time by contacting [email protected]. You can also object to direct marketing by using unsubscribe links in any communications or by notifying us directly.

Right to Complain to the Competent Supervisory Authority

If you are not satisfied with our response you may lodge a complaint with the Information Commissioner's Office, the UK supervisory authority, via their website or by post.

Children or Age Restrictions

Our services are intended for individuals aged eighteen and over. We do not knowingly collect personal data from children under this age and will delete such information if discovered.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Policy Changes and Effective Date

We may update this policy to reflect changes in law or practice. The last updated date at the top of this page indicates the current version. Continued use of the site after updates constitutes acceptance of the revised policy.